Using My Voice May 2, 2008

If you don’t ever spread the word about another one of my posts, please do it this time.  I’m outraged with this company and I want everyone to know about it.

A few months back, The Hubby and I bought a new tv.  We had done a lot of research prior to purchasing and we settled on a 50-inch flat screen plasma HDTV made by Philips.  We knew this brand had been around awhile a was reputable, which is why we chose them.  After ordering the tv online, it took around 3 weeks for it to be delivered.  We had problems with the delivery people they chose, but we brushed it off.

On a Thursday night we got the tv and hung it on the wall.  The following Wednesday we had a satellite man scheduled to come out to install our HD programming.  We woke up early that Wednesday morning with a sick Squeaks.  When The Hubby went to turn on the tv we had in our possession for less than a week, it made a loud popping sound and then the only thing that worked was a flashing red light on the corner of the panel.  We called Philips immediately.  They assured us they would send out a repairman, but it would be the following day.  So I had to call and reschedule the HD install.

The warranty repairman came and took our tv.  He told us the panel was blown and that they would order a new one.  Our tv would be ready by the next week.  That was a month ago.  The repairman Philips chose is horrible.  He has never one gotten in touch with us.  We’ve had to call every day and leave him messages (which he never returns) and we’ve gotten lucky two times that he’s answered the phone.  We’ve called Philips to complain about the repairman and they assure us they will take care of it, but nothing has happened.

Today we finally reached the repairman.  He told us the new part was in and that it didn’t work so he had to order another one.  But instead of actually contacting us to tell us that, we had to chase him down.  Furious with the whole situation, we called Philips and had the pleasure of talking to a real jackass.  We told him our concerns with the repairman they chose and the fact that the tv might just be a dud, as the new parts aren’t fixing it.  When we asked if there was any way they could replace the tv, the Philips rep got very rude and informed us they would not do that.  We then went on to say that since we bought the tv 2 months ago, it’s only been in our possession for 7 days.  The warranty is only a year.  We told him they were using up our warranty time by leaving us in a limbo pattern with the repair.  We asked if our warranty could be extended at least another month to cover this time and the asshole was very rude in telling us that it wouldn’t happen. 

It’s bad enough that a very expensive, brand new tv quit working so quickly, but now we’re stuck dealing with this horrible company.  Since the government is sending out these stimulus checks this week, I’m sure some of you might be purchasing televisions.  Let me urge you to NOT BUY FROM PHILIPS.  Their product is not worth the cost and their customer service is horrible.  And their one year warranty doesn’t do any good if you don’t have the tv at all during that year!  If I could just get my money back on the damn thing, I would go with another company. 

This is so not over.